FAQ
Short answers to common questions.
How many PoPs can I monitor?
As many as you like. The subscription is per organization, not per PoP.
How often does it report?
Every 30 seconds by default. Change it per device from 15 to 300 seconds.
How long is history kept?
12 months on the standard plan.
Does it work without internet?
It keeps measuring and buffers up to an hour of readings, sent when the connection returns. Alerts need the connection to reach the cloud.
Can it tell me when the power fails?
Yes, with an isolated mains/UPS sensing module installed by an electrician. Without it, power shows as "unknown". A device going silent is reported as offline, never as a confirmed power cut.
Can two companies use the same device?
No. A device belongs to one organization at a time. Remove it from one account before adding it to another.
Is my data shared with other ISPs?
Never. Each organization's data is isolated in the database, and staff access is limited to support.
Which phones are supported?
Any modern Android or iPhone browser. Install it to the home screen for app-like use and notifications.
What if I stop paying?
After a 3-day grace period, email and push alerts pause. Your data stays, and renewing restores everything.
Can I get an invoice for my company?
Yes. Contact support@poplense.com.