Privacy policy

This policy explains what PoPLense collects and how it is used.

What we collect

• Account data: name, email address, organization name, team memberships and roles.
• Device data: temperature, humidity, power state, Wi-Fi signal strength, uptime and firmware version from devices you add.
• Usage and audit data: sign-ins and changes you make, kept for security and accountability.
• Payment data: invoice and transaction references. Card and wallet details are handled by our payment provider and never reach us.
• Notification data: push subscription endpoints for devices where you enable notifications.

How we use it

To run the service: show your dashboard, send the alerts you configure, process subscriptions, provide support and keep the platform secure. We do not sell your data or use it for advertising.

Who processes it

We use trusted providers for hosting and database (Supabase), email delivery (Resend), push delivery (your browser vendor's push service) and payments (PayStation). They process data only to provide those services.

Separation and security

Each organization's data is isolated at the database level. Device connections are encrypted and every device has its own credential.

Retention and your rights

Telemetry history is kept for 12 months on the standard plan. You can ask for a copy of your data, a correction, or deletion of your account by writing to support@poplense.com.